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Retention Support Officers

Who we are and what we do

We are Ellen Robins and Samantha Westerburg and we’re the Retention Support Officers (RSOs). We are part of the Learning, Support and Development team in Student and Library Services, working within individual Schools to support students with a varying range of support needs. We assist students who are experiencing issues that may be affecting their engagement with academic studies. We work with Schools and central support services to find the most appropriate support for students.  Students can be referred to us by a member of staff or can self refer.

We have links with academic, administrative and support staff within Schools and can liaise with the student and staff in order to find the most suitable and timely support available, as well as discussing what academic options are available for the student. In addition, we can make referrals into central support services and advise students on what support is available throughout the University.

Here is small sample of some of the more common scenarios where we can help.  This list doesn’t cover all that we do, so if you think we can be of assistance please contact us:

  • Academic Advice
  • Advice on extenuating circumstances, mitigating circumstances, long and short extensions
  • Supporting students who are experiencing difficulties which impact their ability to attend and/or engage
  • Taking a holistic approach to support across the university

Who we work with

We work directly with students and with staff across many different Schools and Departments including (but not limited to):

  • All teams within SLS (most notably mental health, disability and finance)
  • School Administration Teams
  • Assistant Deans, Registrars, Principal Lecturers for Learning and Teaching and Academic Staff
  • Students’ Union
  • Office of Student Complaints, Appeals and Regulations (OSCAR)
  • Finance and Records Team

Contact us

Depending on which School your course is in please email the following:

Useful links

Urgent help and support for mental health https://www.tees.ac.uk/sections/stud/emergency.cfm

Students’ Union Support https://www.tees-su.org.uk/suss

Office for Student Complaints, Appeals, Regulations https://www.tees.ac.uk/sections/stud/oscar.cfm

Extenuating Circumstances https://www.tees.ac.uk/sections/stud/handbook/extenuating_circumstances.cfm