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Borrow, Return, Renew

Contact us

For help with a variety of enquiries you can contact the Library by:

  libraryhelp@tees.ac.uk

  @TeesUniLib

  teesunilib 

  Teesside University Library

Telephone: 01642 342100 (Monday - Friday 09:00 - 17:00)

At the iZone on the ground floor of the Library during staffed opening hours

Library help live: Instant chat 6.45pm - 9.00am, 7 days per week at http://lis.tees.ac.uk

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Your loans are your responsibility

Please remember that when you take out books from the Library they are your responsibility. You should not give them to other people or leave them unattended. Once you have finished with your loans you should return them as soon as possible to allow other customers to borrow them and also to prevent any unnecessary charges from incurring, i.e. in vacation periods when you may be away. Keep your returned items receipt.

FAQs on lost, damaged or stolen items

What happens if I lose a book?

If you believe you have lost a book you should contact the Library iZone staff as soon as possible to report this and request an invoice. Prior to creating the invoice we will carry out some checks to make sure the book has not been returned to the Library.

 

What if I have damaged a book?

If you damage a book please contact the Library iZone staff as soon as possible to report this. All items loaned on your account are your responsibility and you will be required to pay the standard book charge.

 

One or more of my books have been stolen

If a book on your Library account is stolen please contact the Library iZone staff as soon as possible to report this. All items loaned on your account are your responsibility and you will be required to pay the standard book charge.

Whenever possible you should report thefts to the Police and obtain a crime number, you may be able to recover any costs through your insurance.

 

How can I pay an invoice?

Please ensure any invoice is promptly paid in order to clear your account. You can pay your invoice:

  • In person, at the Library iZone with cash, cheque (payable to Teesside University) or debit/credit card
  • By telephone 01642 342100 with credit/debit card Monday - Friday 09:00 - 17:00
  • Online via the University shop at Pay online.
  • By post, send a cheque payable to Teesside University, quoting your User name on the reverse to: FAO Customer Services, S&LS, Teesside University, Middlesbrough, TS1 3BX
  • At the University Finance Office in person or by telephone 01642 342171. Staff in the Finance Office can also discuss part payment of invoices or payment plans.

 

How much is the standard book charge?

There is a standard charge of £75 for most items.

 

What if I can't afford to pay?

If you believe you may have mitigating circumstances that have led to Library invoices, please call at the Library iZone and ask to speak to the Duty Supervisor. You may be asked to provide documentary evidence, such as a doctor's note or a letter from a lecturer.

Alternatively you can ask to be referred to the University Fees and Charges Panel

 

What if I find the book?

If you find the book, then please return it to us as soon as possible. Contact Library iZone staff to ensure that the invoice and any stop on your account is cleared, any associated overdue fines for this item will stand and should be paid as soon as possible.

If you find the book after you have paid the invoice then you should contact Library iZone staff. If the book is in a suitable condition we may arrange for a refund of the cost of the book once you have returned the book to the Library.

 

What if I lose an Inter Library Loan?

If your item is an inter library loan and you lose or fail to return it, a standard charge of £179.41 will be applied, for expensive or rare items the charge may be higher.

This charge is set by the British Library and is non-negotiable, failure to return your loans when asked will result in the charge being applied even if you subsequently return the items, for more information see the link below.