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Borrow, Return, Renew

Reserve and Collect service

The Reserve and Collect service enables you to reserve printed items to collect from the Reserve and Collect desk located on the ground floor of Middlesbrough Campus Library.

You can request up to a maximum of 5 active reservations and you will need your User name as shown on your TUSC and your PIN. You must issue your items on the self service machines.

Please bear with us whilst we aim to satisfy your request as soon as we are able. Items need to be quarantined for 72 hours after being returned to the Library. You must wait for your notification saying your item is ready to collect before you come to the Library. Please let us know if you no longer need your items.

Please note that items held at Darlington Campus are currently unavailable and are excluded from the  Reserve and Collect Service.

How do I request an item through Reserve and Collect?

The Reserve and Collect service enables you to reserve items to collect from the ground floor of the Library, using your User name as shown on your TUSC and your PIN

  1. Search the Library Catalogue to find the item you require
  2. A list of search results will be displayed 
  3. Click on the orange Reserve this item button and enter your User name and PIN
  4. Click on the orange Login button to display your account
  5. Click the orange Reserve button, screen will say Request successful
  6. Click the Logout button to prevent anyone else accessing your account.

Can I still reserve items on loan?

Yes you can still reserve an item that is on loan using the same steps as above. You will be notified when your item is ready to collect. You must wait for your notification saying your item is ready to collect before you come to the Library.

What is my PIN?

You need a PIN to borrow items from the library, to renew and reserve items online via My Account. You can set up your own PIN or re-set an existing PIN by logging on at: MyLogin.

Select the option to Manage Password & Security Details and follow the onscreen instructions.

Further information on reservations

How many items can I reserve?

  • Students and Staff can currently reserve up to 5 items

 

How do I know when my reservation is ready to collect?

  • You will be sent a ‘Reservation waiting collection’ notification email to your University email address
  • You can check the status of your reservation by choosing My Account on the Library Catalogue
  • Do not come to collect your item unless you have had a notification saying it is ready to collect

Your reserved item/s will be held for 1 week, after this time it will be returned to the shelves. Please let us know if you are having difficulty collecting the item/s in the given timeframe.

 

How do I collect my reservation?

  • Wait for your 'Reservation awaiting collection' notification
  • Items can be collected from the Reserve and Collect desk on the ground floor
  • Issue your item at the self service machines using your TUSC and PIN
  • Place the reservation slip in one of the boxes on the reservations trolley

 

No longer need your reservation?

Check the status of your reservation status on My Account . If your request is showing as Reserved or Ready to collect, you can cancel it here. 


Why can't I reserve an item?

You cannot reserve items if:

  • Your account has been stopped due to overdue loans or fines
  • If you have reached your maximum number of reservations in progress
  • If you already have a copy of the item on loan
  • You already have a reservation for the same item
  • The status of the item is on ordermissingunavailable or reference
  • They are located at Darlington Campus Library