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Contact the Library

For help with a variety of enquiries you can contact the Library by:


telephone icon01642 342100  (Monday - Friday 9am to 5pm)





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Reservation service

The Reservation service enables you to reserve printed items which are on loan to other borrowers.  If items are 'available' on the Catalogue you can get the items immediately from the upper floor book shelves, you do not need to reserve available items.

Once notified you can collect your items from the self collect reservations trolley on the Ground floor of the Library  You must wait for your notification saying your item is ready to collect before you come to the Library.

How do I reserve an item?

Items which are on loan can be reserved using your User name as shown on your TUSC and your PIN.

  1. Search the Library Catalogue to find the item you require
  2. A list of search results will be displayed 
  3. Click on the orange Reserve this item button and enter your User name and PIN
  4. Click on the orange Login button to display your account
  5. Click the orange Reserve button, screen will say Request successful
  6. Click the Logout button to prevent anyone else accessing your account.

Darlington book collection service

Teesside University Students and Staff can request an item from Middlesbrough Campus for collection from the Darlington Campus. Books are delivered to Darlington campus weekly, every Wednesday and Friday.  Items will be available to collect from the Student Life Hub located on Floor 1 at Darlington Campus, you will need your TUSC and PIN. Items will be held for 2 weeks - please see SLS Services at Darlington Campus

Further information on reservations

How many items can I reserve?

  • Students can reserve up to 10 items
  • Staff can reserve up to 20 items

How do I know when my reservation is ready to collect?

  • You will be sent a ‘Reservation waiting collection’ notification email to your University email address
  • You can check the status of your reservation by choosing My Account on the Library Catalogue
  • Do not come to collect your item unless you have had a notification saying it is ready to collect

Your reserved item/s will be held for 1 week, after this time it will be returned to the shelves. Please let us know if you are having difficulty collecting the item/s in the given timeframe.


How do I collect my reservation?

  • Wait for your 'Reservation awaiting collection' notification
  • Items can be collected from the self collect reservation trolley on the Ground floor of the Library, machines are located in front corner of the building on the Student Union side.


How do I find my reservations?

  • Items are filed alphabetically by the first letter of your surname and your User name
  • Place the reservation slip in one of the boxes on the reservations shelving
  • Issue all your collected item/s immediately at the self service machines using your TUSC and PIN


No longer need your reservation?

Check the status of your reservation status on My Account . If your request is showing as Reserved or Ready to collect, you can cancel it here. 

Why can't I reserve an item?

You cannot reserve items if:

  • Your account has been stopped due to overdue loans or fines
  • If you have reached your maximum number of reservations in progress
  • If you already have a copy of the item on loan
  • You already have a reservation for the same item
  • The status of the item is on ordermissingunavailable or reference


Can I request not on loan items?

A maximum of two items, showing as ‘available’ on the Library Catalogue may be requested via emailing

It may not always be possible to locate items on the shelves even if it shows as available. We will contact you by email if it has not been possible to locate your item/s and place a reservation on the copies which are on loan.