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Contact the Library

For help with a variety of enquiries you can contact the Library by:

email iconlibraryhelp@tees.ac.uk

telephone icon01642 342100  (Monday - Friday 9am to 5pm)

  

   

 

 

Find us and check our opening hours

Feedback on our services

Urgent help and support for mental health

What is My Account?

My Account is your online library account. You can access My Account via Discovery to:

  • Check your Loans

  • View, make or cancel Requests

  • View your Notifications

  • View My Favourites for saved records & searches

Please note: Community members need to enter User ID as shown on your TUSC e.g. X1234567 and password to access My Account.

You can login to My Account via the link below:

  • Choose Sign in

  • Choose the relevant login option for 'Teesside University Students' & Staff' or 'Other library users'

Notifications

To help you manage your account effectively and to obtain study resources, the Library produces a number of different email notifications sent to your University email address.

Courtesy notices are sent prior to the due date and on the day loans are due, they are just a courtesy reminder and will not be re-sent if they cannot be delivered to your email account. You are responsible for ensuring that your items are renewed or returned on time as overdue charges will be applied.

Overdue notices are emailed to you when items are overdue. A block will be placed on your account when items are 14 days overdue. Items which are significantly overdue will result in an invoice being raised for the replacement cost (£75 per item)

Reservation notifications alert you via email when your reserved item/s are available to collect.

Inter Library Loan notifications are sent via email for items received, cancelled, delayed, recalled or when the British Library require further information. To reply, please email libraryhelp@tees.ac.uk