For help with a variety of enquiries you can contact the Library by:
Check our opening hours
Telephone 01642 342100 (Monday - Friday 9am to 5pm)
Feedback on our services
My Account (your Library account) can be accessed online and from catalogue points within the library. You will need to enter your User name (e.g. X1234567) & PIN, your User name is shown on your TUSC.
The following services are available on My Account.
To help you manage your account effectively, avoid fines and to obtain study resources, the Library produces a number of different email notifications sent to your University email address.
Courtesy notices are sent prior to the due date and on the day loans are due, they are just a courtesy reminder and will not be re-sent if they cannot be delivered to your email account. You are responsible for ensuring that your items are renewed or returned on time as overdue charges will be applied.
Overdue notices are emailed to you when items are 1 day overdue. A stop will be placed on your account when items are 2 days overdue and a further overdue email notification will be sent. Items which are significantly overdue will result in an invoice being raised for the replacement cost (£75 per item)
Reservation notifications alert you via email when your reserved item/s are available to collect.
Inter Library Loan notifications are sent via email for items received, cancelled, delayed, recalled or when the British Library require further information. To reply, please email firstname.lastname@example.org