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Borrow, Return, Renew

Contact us

For help with a variety of enquiries you can contact the Library by:

  libraryhelp@tees.ac.uk

  @TeesUniLib

  teesunilib 

  Teesside University Library

Telephone: 01642 342100 (Monday - Friday 09:00 - 17:00)

At the iZone on the ground floor of the Library during staffed opening hours

Library help live: Instant chat 4.45pm - 10.00am, 7 days per week at http://lis.tees.ac.uk

Feedback on our services

How do I log on to My Account?

My Account (your Library account) can be accessed online and from catalogue points within the library. You will need to enter your User name (e.g. X1234567) & PIN, your User name is shown on your TUSC.  

The following services are available on My Account.

TUSC card image
  • Renew your loans, check due dates, view your current reservations, cancel or make further reservations 
  • Pay outstanding charges on your account
  • View your Inter Library Loan requests
  • View your loan history
  • Change your PIN
  • View your Notifications
  • Save lists of your favourite items using My Lists

Notifications

To help you manage your account effectively, avoid fines and to obtain study resources, the Library produces a number of different email notifications sent to your University email address.

Courtesy notices are sent prior to the due date and on the day loans are due, they are just a courtesy reminder and will not be re-sent if they cannot be delivered to your email account. You are responsible for ensuring that your items are renewed or returned on time as overdue charges will be applied.

Overdue notices are emailed to you when items are 1 day overdue. A stop will be placed on your account when items are 2 days overdue and a further overdue email notification will be sent. Items which are significantly overdue will result in an invoice being raised for the replacement cost (£75 per item)

Reservation notifications alert you via email when your reserved item/s are available to collect.

Inter Library Loan notifications are sent via email for items received, cancelled, delayed, recalled or when the British Library require further information. To reply, please email libraryhelp@tees.ac.uk

What is my PIN?

You need a PIN to borrow items from the library, to renew and reserve items online via My Account. You can set up your own PIN or re-set an existing PIN by logging on at: MyLogin.

Select the option to Manage your security details from the top left hand side menu and follow the onscreen instructions.

5 steps to managing your account

 

You don't have to pay Library fines!

Follow these 5 steps to help you avoid charges and manage your Library account.

 

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