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Borrow, Return, Renew

Contact us

For help with a variety of enquiries you can contact the Library by:

  libraryhelp@tees.ac.uk

  @TeesUniLib

  teesunilib 

  Teesside University Library

Telephone: 01642 342100 (Monday - Friday 09:00 - 17:00)

At the iZone on the ground floor of the Library during staffed opening hours

Library help live: Instant chat 4.45pm - 10.00am, 7 days per week at http://lis.tees.ac.uk

Feedback on our services

How do I reserve an item?

Items which are on loan can be reserved using your User name as shown on your TUSC and your PIN

  1. Search the Library Catalogue to find the item you require
  2. A list of search results will be displayed (you can only reserve items on loan)
  3. Click on the orange Reserve this item button and enter your User name and PIN
  4. Click on the orange Login button to display your account
  5. Click the orange Reserve button, screen will say Request successful
  6. Click the Logout button to prevent anyone else accessing your account.

What is my PIN?

You need a PIN to borrow items from the library, to renew and reserve items online via My Account. You can set up your own PIN or re-set an existing PIN by logging on at: MyLogin.

Select the option to Manage your security details from the top left hand side menu and follow the onscreen instructions.

Can I request a book from another site?

You can request items from another site,  Middlesbrough Campus Library items can be sent to Darlington Campus Library and vice versa. 

Please check The Catalogue to ensure that the item you are requesting is held in stock and complete a request form via the link below. You need to complete the book details and identify the site you wish to collect your item from. You will receive an email notification when the item is ready to collect.

Book missing from the shelves?

If a book is listed on the catalogue as 'Available' but you cannot locate it on the shelves, please ask a member of staff for help. Library staff will try to locate the book for you and complete a Missing book form.

If you wish to inform the library about a book you think is missing you can complete the notification below.

Further information on reservations

Reservations trolleyHow many items can I reserve?

  • Students can reserve up to 10 items
  • Staff can reserve up to 20 items
  • External borrowers and access students can reserve up to 6 items

 

Where do I collect my reservations from?

  • Middlesbrough Campus - the reservations trolley on the ground floor
  • Darlington Campus -  the reservations shelves on the floor 1

 

How do I find my reservations?

  • Items are filed alphabetically by the first letter of your surname and your User name
  • Issue your item at the self service machines using your TUSC and PIN
  • Place the reservation slip in one of the boxes on the reservations trolley

 

No longer need your reservation?

Check the status of your reservation status on My Account . If your request is showing as Reserved or Ready to collect, you can cancel it here. 

 

How do I know when my reservation is ready to,collect?

  • You will be sent a ‘Reservation waiting collection’ notification email to your University email address
  • or check the status of your reservation by choosing My Account on the Library Catalogue
  •  or telephone 01642 342100 (09:00-17:00 Monday - Friday)

We keep reserved items on the reservation shelves for 1 week.

 

Why can't I reserve an item?

You cannot reserve items if:

  • Your account has been stopped due to overdue loans or fines
  • If there are available loanable copies of the item on the shelves
  • If you have reached your maximum number of reservations in progress
  • If you already have a copy of the item on loan
  • When you already have a reservation for the same item
  • You cannot reserve items with the status of on ordermissingunavailable and reference
  • External borrowers or Access students can only reserve standard loans if all types are on loan

 

Can I request items via telephone?

A maximum of two items, showing as ‘available’ on The Catalogue may be ordered via telephone (01642 342100 09:00-17:00 Mon-Fri) It may not always be possible to locate items on the shelves even if it shows as available. We will contact you by email if it has not been possible to locate your item/s and place a reservation on the copies which are on loan.

 

Can I request an item not in stock?

The Library may be able to obtain the book you require via the Inter Library Loans Service. This service is available to some categories of students and to university staff. For more information use the link below.