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Borrow, Return, Renew

Contact us

For help with a variety of enquiries you can contact the Library by:

  libraryhelp@tees.ac.uk

  @TeesUniLib

  teesunilib 

  Teesside University Library

Telephone: 01642 342100 (Monday - Friday 09:00 - 17:00)

At the iZone on the ground floor of the Library during staffed opening hours

Library help live: Instant chat 6.45pm - 9.00am, 7 days per week at http://lis.tees.ac.uk

Feedback on our services

Borrowing items

How to borrow

Self service machines are located on the ground floor of the Library at both campuses. To borrow items you will need your TUSC and PIN and follow the on screen instructions, keep your receipt to show renewal/return dates.  Please ask a member of staff if you would like any help.

How many items can I borrow?

Loan type

Date label

Loan period

Students

Staff/Research

Access to HE/External

Standard White 4 weeks 18 26 6
Weekly Yellow 1 week -
High demand Green 3 days 3 3 -

What is my PIN?

You need a PIN to borrow items from the library, to renew and reserve items online via My Account. You can set up your own PIN or re-set an existing PIN by logging on at: MyLogin.

Select the option to Manage your security details from the top left hand side menu and follow the onscreen instructions.

Can I request a book from another site?

Please note Darlington Campus Library will be closed from Monday 31 July - Sunday 3 September for essential building maintenance. Access to Darlington Campus Library will not be available during this time. If you have an enquiry about a Darlington Campus book, please see a member of library staff or email libraryhelp@tees.ac.uk.

You can request items from another site,  Middlesbrough Campus Library items can be sent to Darlington Campus Library and vice versa. 

Please check The Catalogue to ensure that the item you are requesting is held in stock and complete a request form via the link below. You need to complete the book details and identify the site you wish to collect your item from. You will receive an email notification when the item is ready to collect.

Book missing from the shelves?

If a book is listed on the catalogue as 'Available' but you cannot locate it on the shelves, please ask a member of staff for help. Library staff will try to locate the book for you and complete a Missing book form.

If you wish to inform the library about a book you think is missing you can complete the notification below.

Campus Store

The Campus Store is in a separate building. Items held in the Campus Store are often older, less current items. You can request items from the Campus Store and you will be notified via email when they are ready to collect. Items may not be ready to collect the same day.

 

How can I get a book from the Campus Store?

A book in the Campus Store can be requested by placing a reservation on the item. You will require your User name shown on your TUSC and your PIN.

  1. Search the Library Catalogue to find the Campus Store item you require. You can reserve Store items not on loan
  2. Click on the Check Availability button
  3. Click on the orange Reserve this item button and enter your User name and PIN
  4. Click on the orange Login button to display your account
  5. Click the orange Reserve button, screen will say Request successful
  6. Click the Logout button to prevent anyone else accessing your account.

 

If a Campus Store item is already on loan, you can reserve it. See http://libguides.tees.ac.uk/borrowreturnrenew/reservations

If you do not have a Library account, please complete a Store Request Form available from the Library iZone. 

To request journals which are not available online please see journals access for more information.

FAQs on borrowing

How long can I keep the items I borrow?

  • Standard loans (white label) borrow these for 4 weeks
  • Weekly loans (yellow label ) borrow these for 1 week
  • High Demand (green label) borrow these for 3 days

Items can be renewed up to 12 times as long as they haven't been reserved by another customer. Very overdue Items will result in a library account stop and a replacement item invoice sent to the borrower.

 

Why can't I borrow?

If fines or charges remain outstanding for 2 days or more a stop will be placed on your account preventing new loans, reservations and ILL requests. You can still renew your current loans as long as they have not been reserved by another customer.

You will be prevented from borrowing if your library account has expired. Please see a member of Library staff for further help.

 

What items can't I borrow?

Items which cannot be taken out of the Library are clearly labeled as Reference only, print journals are also for reference use and cannot be borrowed.

 

What if the item I need is not in stock?

The Library may be able to obtain the book you require via the Inter Library Loans Service. This service is available to some categories of students and to university staff. For more information see Inter Library Loans LibGuide

 

Can someone borrow a book on my behalf?

If you would like someone else to collect items on your behalf, you need to provide them with a signed letter of authorisation stating what permission has been granted, you can use the letter of authority available from the link below. In all cases the third party must present your TUSC with every transaction.

Lost TUSC?

To cancel your TUSC (Teesside University Smart Card) and order a replacement (£5 charge), visit MyTUSC Services, you will need your User name and password. Replacement TUSCs can be collected from the Library iZone at Middlesbrough Campus or the Darlington Campus Library Desk during staffed hours.

Please note Darlington Campus Library will be closed from Monday 31 July - Sunday 3 September for essential building maintenance. Access to Darlington Campus Library will not be available during this time. If you have an enquiry about a Darlington Campus book, please see a member of library staff or email libraryhelp@tees.ac.uk.

You must collect your replacement TUSC in person and will need to provide proof of identity e.g. photo ID such as passport or driving licence. Additionally, students must provide documentation showing their home address.

If you need a replacement due to a name change or your TUSC is damaged and not functioning correctly this will also be provided free of charge at the Library iZone or the Darlington Campus Library Desk. You will need to take your current TUSC with you to exchange for the replacement.