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Borrow, Return, Renew

Contact us

For help with a variety of enquiries you can contact the Library by:

  libraryhelp@tees.ac.uk

  @TeesUniLib

  teesunilib 

  Teesside University Library

Telephone: 01642 342100 (Monday - Friday 09:00 - 17:00)

At the iZone on the ground floor of the Library during staffed opening hours

Library help live: Instant chat 6.45pm - 9.00am, 7 days per week at http://lis.tees.ac.uk

Feedback on our services

Fines

Please ensure that you make a note of the due dates and renew or return your loans on time. Although we send reminders and overdue notices, the management of your Library account is your responsibility. Fines are applicable to all Library users.

When charges have been outstanding for 2 days or more, a stop will be placed on your account preventing new loans, reservations and inter library loan requests.

Fines rates

Fines are charged at the following rates:

  • Standard loan 10p per day per item including weekends to a maximum of £3
  • Weekly loan 50p per day per item including weekends to a maximum of £6
  • High demand loan 50p per day per item including weekends  to a maximum of £6
  • Inter library loan 50p per day per item including weekends to a maximun of £6
  • Consultation loan 50p per hour per item including weekends to a maximum of £6
  • Laptop loan £5 per hour per item including weekends to a maximum of £75

Miscellaneous charges: Inter library loan (ILL) renewals cost will be added to your Library account when an ILL is successfully renewed.

How do I pay charges on My Account?

My Account shows any fines and charges you may have incurred. You should pay any outstanding charges as soon as possible to avoid your account being stopped, payment methods are as follows:

  • Log onto My Account using your User name and PIN. Choose the Charges tab and then the Pay button, payment can be via credit/debit card or PayPal. Your Library account will be updated immediately and any stops on your account related to the fine/s will also be removed
  • In person, at the Library iZone during staffed service hours with cash, debit/credit card (minimum payment £1.00) or cheque (payable to Teesside University)
  • By telephone, Monday - Friday 09:00 - 17:00 (01642 342100) with credit/debit cards (minimum payment £1.00)
  • By post, sending a cheque to S&LS (payable to Teesside University) quoting your User name (e.g. D1234567) and name on the reverse to S&LS, Teesside University, Middlesbrough, TS1 3BX, FAO Customer Services.

What is my PIN?

You need a PIN to borrow items from the library, to renew and reserve items online via My Account. You can set up your own PIN or re-set an existing PIN by logging on at: MyLogin.

Select the option to Manage your security details from the top left hand side menu and follow the onscreen instructions.

Mitigating circumstances?

If you believe you may have mitigating circumstances that have led to fines, please call at the Library iZone and ask to speak to the Duty Supervisor. You may be asked to provide documentary evidence, such as a doctor's note or a letter from a lecturer.