For help with a variety of enquiries you can contact the Library by:
Check our opening hours
Telephone 01642 342100 (Monday - Friday 9am to 5pm)
Feedback on our services
All eligible categories apply to both full time and part time students and staff. If you cancel a request once it has been processed it will be included in your allocation.
Renewing an inter library loan carries a charge of £6.25, this is set by the lending library and is non-negotiable. As part of the University's response to the cost of living crisis, the Library will cover this charge until further notice. This means that inter library loan renewals are currently free of charge to the requester.
For more information on how to pay see: Borrow return renew
If your item is lost or recalled by the lending library and you fail to return it, a standard charge of £214.30 will be applied, for expensive or rare items the charge may be higher.
This charge is set by the British Library and is non-negotiable, failure to return your loans when asked will result in the charge being applied even if you subsequently return the items.